Disclaimer & Privacy Policy

Question

Accepted Answer

Last updated: 10 October 2024

At www.obryanelectrical.com.au, we are committed to protecting your privacy as a
customer and an online visitor to our website. We use the information we collect about you
to maximise the services that we provide to you. We respect the privacy and confidentiality
of the information provided by you and adhere to the Australian Privacy Principles. Please
read our privacy policy below carefully.

INFORMATION WE COLLECT FROM YOU

In the course of your visits to our website or use of our products and services, we may obtain
the following information about you: name, company name, email address, telephone
number, credit card details, billing address, geographic location, IP address, survey
responses, support queries, blog comments and social media handles (together ‘Personal
Data’).

Our services are not directed to persons under 18 and we do not knowingly collect Personal
Data from anyone under 18. If we become aware that a child under 18 has provided us with
Personal Data, we will delete that information as quickly as possible. If you are the parent or
guardian of a child and you believe they have provided us with Personal Data without your
consent, then please contact us.

You can review, correct, update or delete your Personal Data by either logging into your
account and making the changes yourself or contacting us directly to do so.

HOW WE USE YOUR INFORMATION

Personally Identifiable Information: We use the information we collect to deliver our services
to you, including: communicating with you, providing technical support, notifying you of
updates and offers, sharing useful content, measuring customer satisfaction, diagnosing
problems and providing you with a personalised website experience.

Marketing communications are only sent to you if you have requested or subscribed to them.
You can opt out of our marketing communications at any time by unsubscribing or emailing
us and your request will be actioned immediately.

Non-Personally Identifiable Information: We also use the information we collect in
aggregated and anonymized forms to improve our services, including: administering our
website, producing reports and analytics, advertising our products and services, identifying
user demands and assisting in meeting customer needs generally.

Any information you choose to make publicly available, such as blog comments and
testimonials on our website, will be available for others to see. If you subsequently remove
this information, copies may remain viewable in cached and archived pages on other
websites or if others have copied or saved the information.

STORAGE AND SECURITY OF YOUR INFORMATION

We will use all reasonable means to protect the confidentiality of your Personal Data while in
our possession or control. All information we receive from you is stored and protected on our
secure servers from unauthorised use or access. Credit card information is encrypted before
transmission and is not stored by us on our servers.

To enable us to deliver our services, we may transfer information that we collect about you,
including Personal Data, across borders for storage and processing in countries other than
Australia. If your Personal Data is transferred and processed outside Australia, it will only be
transferred to countries that have adequate privacy protections.

We retain your personal information for as long as needed to provide services to you and as
otherwise necessary to comply with our legal obligations, resolve disputes and enforce our
agreements.

In the event there is a breach of our security and your Personal Data is compromised, we
will promptly notify you in compliance with the applicable law.

COOKIES AND PIXELS

A cookie is a small file placed in your web browser that collects information about your web
browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs
and preferences. Cookies do not access information stored on your computer or any
Personal Data (e.g. name, address, email address or telephone number). Most web
browsers automatically accept cookies but you can choose to reject cookies by changing
your browser settings. This may, however, prevent you from taking full advantage of our
website.

Our website uses cookies to analyse website traffic, provide social media sharing and liking
functionality and help us provide a better website visitor experience. In addition, cookies and
pixels may be used to serve relevant ads to website visitors through third party services such
as Google Ads and Facebook Adverts. These ads may appear on this website or other
websites you visit.

SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not and will not sell or deal in Personal Data or any customer information.

Your Personal Data details are only disclosed to third party suppliers when it is required by
law, for goods or services which you have purchased, for payment processing or to protect
our copyright, trademarks and other legal rights. To the extent that we do share your
Personal Data with a service provider, we would only do so if that party has agreed to
comply with our privacy standards as described in this privacy policy and in accordance with
applicable law. Our contracts with third parties prohibit them from using any of your Personal
Data for any purpose other than that for which it was shared.

DISCLOSURE OF YOUR INFORMATION

We may from time to time need to disclose certain information, which may include your
Personal Data, to comply with a legal requirement, such as a law, regulation, court order,
subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement
agency request. Also, we may use your Personal Data to protect the rights, property or
safety of www.obryanelectrical.com.au, our customers or third parties.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of
assets or otherwise) customer information, which may include your Personal Data, could be
transferred to a purchaser under a confidentiality agreement. We would only disclose your
Personal Data in good faith and where required by any of the above circumstances.

LINKS TO OTHER WEBSITES

This website may contain links to other websites. These links are meant for your
convenience only. Links to third party websites do not constitute sponsorship or
endorsement or approval of these websites. Please be aware that we are not responsible for
the privacy practices of such other websites. We encourage our users to be aware, when
they leave our website, to read the privacy statements of each and every website that
collects personally identifiable information. This privacy policy applies solely to information
collected by this website.

CHANGE IN PRIVACY POLICY

As we plan to ensure our privacy policy remains current, this policy is subject to change. We
may modify this policy at any time, in our sole discretion and all modifications will be
effective immediately upon our posting of the modifications on this website. Please return
periodically to review our privacy policy.

CONTACT US

If you have any questions or concerns at any time about our privacy policy or the use of your
Personal Data, please contact us at (+61) 420 991 926 and we will respond within 48 hours.

Copy/paste these Website Terms & Conditions to your website
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE
USING THIS WEBSITE.

Welcome to our website. If you continue to browse and use this website you are agreeing to
comply with and be bound by the following terms and conditions of use, which together with
our privacy policy and website disclaimer, govern www.obryanelectrical.com.au’s
relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For
the purposes of these terms and conditions, “Us”, “Our” and “We” refers to
www.obryanelectrical.com.au and “You” and “Your” refers to you, the client, visitor,
website user or person using our website.

AMENDMENT OF TERMS

We reserve the right to change, modify, add or remove portions of these terms at any time.
Please check these terms regularly prior to using our website to ensure you are aware of
any changes. We will endeavour to highlight any significant or substantive changes to you
where possible. If you choose to use our website then we will regard that use as conclusive
evidence of your agreement and acceptance that these terms govern your and
www.obryanelectrical.com.au's rights and obligations to each other.

LIMITATION OF LIABILITY

It is an essential precondition to you using our website that you agree and accept that
www.obryanelectrical.com.au is not legally responsible for any loss or damage you
might suffer related to your use of the website, whether from errors or from omissions in our
documents or information, any goods or services we may offer or from any other use of the
website. This includes your use or reliance on any third party content, links, comments or
advertisements. Your use of, or reliance on, any information or materials on this website is
entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information
available through this website meet your specific, personal requirements. You acknowledge
that such information and materials may contain inaccuracies or errors and we expressly
exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

COMPETITION AND CONSUMER ACT

Our goods and services come with guarantees that cannot be excluded, modified or
restricted under the Australian Consumer Law and are in addition to any manufacturer or
supplier warranty.

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to
53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act
2010 (Cth), www.obryanelectrical.com.au’s liability for any breach of a term of this
agreement is limited to: the supplying of the goods or services to you again; the replacement
of the goods; or the payment of the cost of having the goods or services supplied to you
again.

You must be over 18 years of age to use this website and to purchase any goods or
services.

DELIVERY OF GOODS

Physical goods may be delivered by Australia Post and/or other reputable courier
companies. Deliveries are processed promptly upon receipt of full payment. Delivery may
take between 2 and 14 days, depending on the delivery option. Damaged or lost orders
should be resolved with Australia Post or the courier company directly and we are not
responsible for goods that are damaged in transit or not received. Replacement of damaged
or lost items is made at the discretion of www.obryanelectrical.com.au.

Digital goods are delivered immediately. Please be aware there are inherent risks associated
with downloading any software and digital goods. Should you have any technical problems
downloading any of our goods, please contact us so we may try to assist you.

RETURNS AND REFUNDS

www.obryanelectrical.com.au handles returns and processes refunds in accordance
with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within days of purchase with a valid
reason for return. If we are unable to resolve your complaint or further assist you, we will
process a refund upon timely receipt of the goods purchased. Unopened goods will be
refunded in full. Refunds will be processed promptly and payment made by the same
method that you made payment. All refunds are made at the discretion of
www.obryanelectrical.com.au.

LINKS TO OTHER WEBSITES

www.obryanelectrical.com.au may from time to time provide on the website, links to
other websites, advertisements and information on those websites for your convenience.
This does not necessarily imply sponsorship, endorsement, or approval or arrangement
between www.obryanelectrical.com.au and the owners of those websites.
www.obryanelectrical.com.au takes no responsibility for any of the content found on the
linked websites.

www.obryanelectrical.com.au’s website may contain information or advertisements
provided by third parties for which www.obryanelectrical.com.au accepts no
responsibility whatsoever for any information or advice provided to you directly by third
parties. We are making a ‘recommendation’ only and are not providing any advice nor do we
take any responsibility for any advice received in this regard.

DISCLAIMER

To the fullest extent permitted by law, www.obryanelectrical.com.au absolutely
disclaims all warranties, expressed or implied, including, but not limited to, implied
warranties of merchantability and fitness for any particular purpose.
www.obryanelectrical.com.au gives no warranty that the documents, goods or services
will be free of errors, or that defects will be corrected, or that our website or server is free of
viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date
information on our website, we do not warrant or make any representations regarding the
use or the result of the use of any document, product, service, link or information on the
website or as to the correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of www.obryanelectrical.com.au
to bear any and all costs of servicing, repairs, or correction. The applicable law in your state
or territory may not permit these exclusions, particularly the exclusions of some implied
warranties. Some of the above may not apply to you but you must ensure you are aware of
any risk you may be taking by using this website or any products or services that may be
offered through it. It is your responsibility to do so.

YOUR PRIVACY

At www.obryanelectrical.com.au, we are committed to protecting your privacy. We use
the information we collect about you to maximise the services that we provide to you. We
respect the privacy and confidentiality of the information provided by you and adhere to the
Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information
we receive from our customers is protected by our secure servers.
www.obryanelectrical.com.au’s secure server software encrypts all customer
information before it is sent to us. Furthermore, all customer data collected is secured
against unauthorised use or access. Credit card information is not stored by us on our
servers.

THIRD PARTIES

We do not and will not sell or deal in personal or customer information. We may however
use in a general sense without any reference to your name, your information to create
marketing statistics, identify user demands and assist in meeting customer needs generally.
In addition, we may use the information that you provide to improve our website and services
but not for any other use.

DISCLOSURE OF INFORMATION

www.obryanelectrical.com.au may be required, in certain circumstances, to disclose
information in good faith and where www.obryanelectrical.com.au is required to do so in
the following circumstances: by law or by any court; to enforce the terms of any of our
customer agreements; or to protect the rights, property or safety of our customers or third
parties.

EXCLUSION OF COMPETITORS

If you are in the business of creating similar documents, goods or services for the purpose of
providing them for a fee to users, whether they be business users or domestic users, then
you are a competitor of www.obryanelectrical.com.au.
www.obryanelectrical.com.au expressly excludes and does not permit you to use or
access our website, to download any documents or information from our website or obtain
any such documents or information through a third party. If you breach this term then
www.obryanelectrical.com.au will hold you fully responsible for any loss that we may
sustain and further hold you accountable for all profits that you might make from such
unpermitted and improper use. www.obryanelectrical.com.au reserves the right to
exclude and deny any person access to our website, services or information in our sole
discretion.

COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE

This website contains material which is owned by or licensed to us. This material includes,
but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are
not permitted to reproduce the documents, information or materials on the website for the
purposes of sale or the use by any third party. In particular you are not permitted to
republish, upload, transmit electronically or otherwise or distribute any of the materials,
documents or products that may be available for download from time to time on this website.

www.obryanelectrical.com.au expressly reserves all copyright and trademark in all
documents, information and materials on our website and we reserve the right to take action
against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other
than the following: you may print or download to a local hard disk extracts for your personal
and non-commercial use only; and you may copy the content to individual third parties for
their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit
the content. Nor may you transmit it or store it on any other website or other form of
electronic retrieval system.

WHOLE AGREEMENT

These terms and conditions represent the whole agreement between you and
www.obryanelectrical.com.au concerning your use and access to
www.obryanelectrical.com.au’s website and your use and access to the documents and
information on it. No other term is to be included in this agreement except where it is
required to be included by any legislation of the Commonwealth or any State or Territory. All
implied terms except those implied by statute and which cannot be expressly excluded are
hereby expressly excluded.

EXCLUSION OF UNENFORCEABLE TERMS

Where any clause or term above would by any applicable statute be illegal, void, or
unenforceable in any State or Territory then such a clause shall not apply in that State or
Territory and shall be deemed never to have been included in these terms and conditions in
that State or Territory. Such a clause if legal and enforceable in any other State or Territory
shall continue to be fully enforceable and part of this agreement in those other States and
Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or
modify the full enforceability and construction of the other clauses of these terms and
conditions.

HOME DESIGN OR RENOVATION

Any products, designs, images, projects or plans shown on this website are examples only.
We do not receive compensation for endorsing any particular product or service but can offer
our opinion on a solution and products for customers based on our expertise. Any product or
service claim, quote, representation or view about any particular product or service should
be verified directly with the manufacturer or supplier. Please contact us for quotes, timing,
approval requirements, suitability and advice around your specific project.

JURISDICTION

This agreement and this website are subject to the laws of NSW and Australia. If there is a
dispute between you and www.obryanelectrical.com.au that results in litigation then you
must submit to the jurisdiction of the courts of NSW.